Thank you for shopping with Élaramuse. Our goal is to provide you with the best shipping experience possible. Please read our Shipping Policy carefully to understand when your order will ship and when you can expect it to arrive.

Order Processing Time

• We carefully prepare, hand-inspect, and pack all orders within 1-3 business days of successful payment.
• During peak seasons or promotional events, processing times may be slightly extended.

Shipping Fees & Duties

• We offer Free Worldwide Tracked Shipping for orders over $99 USD.
• For our EU customers: To ensure a smooth, surprise-free delivery right to your door, Élaramuse covers all EU import taxes and duties for you. Because of these covered taxes, our free shipping threshold for EU countries is set at $129 USD.
• For global orders (excluding the EU) totaling less than $99 USD, a flat standard shipping fee of $7.99 USD will apply.
• For EU orders under $129 USD, tiered standard tracked shipping fees will apply at checkout.

Shipping Time and Estimated Delivery

• Once your order has been processed and dispatched, secure global shipping typically takes 5–12 business days.
• Please note that all delivery times are estimates only and are not guaranteed. Actual delivery time may vary based on your specific location, carrier performance, and customs clearance processes.

Carriers and Tracking

• We partner with major global logistics carriers, including but not limited to FedEx, DHL, TNT, 4PX, CNE, USPS, ROYAL MAIL, and CANADA POST.
• Important: Please provide a physical address; we cannot ship to P.O. boxes.
• The carrier selection will be determined based on the destination and package weight.
• For your total peace of mind, we provide full door-to-door visibility. You will receive an email with a direct tracking link once your order has shipped, or you can seamlessly monitor your package's journey anytime on our "Track Your Order" page.

Risk and Customer Responsibility

• Transfer of Risk: Once we transfer the products to the carrier, the title and risk of loss pass to you (the customer). We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
• Lost or Stolen Packages: We are not responsible for packages confirmed as delivered but subsequently lost or stolen. However, please contact us if this problem occurs, and we will do our best to assist you where possible.
• Address Accuracy: The customer is solely responsible for ensuring the accuracy of their shipping address and phone number at the time of purchase. We are not responsible for refunds or re-shipment if the order contains incorrect or incomplete address or phone number details provided by the customer.